Appointments

To make an appointment
Contact the surgery on 01969 622391. Our phone lines are very busy in the mornings so if you don’t require a same day appointment please call in the afternoon. All consultations with doctors and nurses are by appointment only, though accidents and emergencies will be dealt with as and when they arise.

Doctors’ appointments are one every 10 minutes. If you think that you may need more time please ask for a double appointment to avoid overrunning into the next patient’s appointment.

Appointments on the day
We offer appointments on the day for patients who need to be seen and we operate a telephone triage system up until 12noon each day to facilitate this. If you require a same day appointment for an urgent matter please contact us before 12noon. A doctor will ring you back to discuss your needs and, with you, decide whether you need to come in or whether your problem can be dealt with over the telephone then and there. This helps us to make sure that those who need to be seen urgently can be seen urgently.

Routine and other appointments
We also have the usual range of face-to-face appointments where patients can come down to the surgery and see the doctor or nurse and we also offer telephone appointments (a lot of conditions can be dealt with on the phone which we hope is convenient for patients).

Online consultations
You don’t always need to come into the practice to get our medical expertise. Why not save time and try our new online service.

Patients can now consult online with a GP at our practice as part of a new service which could save you time and a journey. Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential.

Simply input your symptoms online and we will call you back the same day with general advice or signposting, a telephone consultation or, if necessary, we will get you booked in for an appointment that day.

You can also use the system to submit administrative queries if you have a question relating to test results, letters, medical reports or have a general enquiry.

The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.

Use our online consultation service by clicking here.

Better access – more routine primary care appointments
More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays and Sundays. This is not a walk-in service – please speak to a receptionist to book your appointment.

Advanced Nurse Practitioner

An Advanced Nurse Practitioner (ANP) is a highly skilled nurse who has undergone training and education usually at degree or master level. Our ANP can:

• Undertake assessment and clinical management of patients 16 years and over with health problems or illness
• Take a health history
• Perform clinical examinations
• Diagnose and treat many illnesses and conditions
• Arrange blood tests, xrays and referral to hospital doctors
• Give advice and guidance on other health related issues.

If the ANP is unable to help you they will arrange for one of our doctors to see you. Appointments to see the ANP can be made online and at reception in the usual ways.

Home visits
We prefer to see patients in the surgery whenever possible, as we then have all the facilities available. However, where a patient cannot attend the surgery for medical reasons we will see them at home. If you are too ill to come to the surgery, please phone between 8.30 and 10.30 am if possible, as this enables the doctors to plan their rounds. Remember: your doctor can usually see several patients at the surgery in the time that it takes to make a single house call.

Cancelling appointments
If you need to cancel an appointment, please let us known as soon as possible by ringing 01969 622391. You can also cancel any appointment online via your online account.

You can help us!
Please be on time for your appointment by arriving a few minutes beforehand.