Appointments

To make an appointment
Contact the surgery on 01969 622391. All consultations with doctors and nurses are by appointment only, though accidents and emergencies will be dealt with as and when they arise.

Doctors’ appointments are one every 10 minutes. If you think that you may need more time please ask for a double appointment to avoid overrunning into the next patient’s appointment.

Appointments on the day
We offer appointments on the day for patients who need to be seen and we operate a telephone triage system to facilitate this. If you require an appointment on the same day then a doctor will ring you back to discuss your needs and, with you, decide whether you need to come in or whether your problem can be dealt with over the telephone then and there. This helps us to make sure that those who need to be seen urgently can be seen urgently.

Routine and other appointments
We also have the usual range of face-to-face appointments where patients can come down to the surgery and see the doctor or nurse and we also offer telephone appointments (a lot of conditions can be dealt with on the phone which we hope is convenient for patients).

Better access – more routine primary care appointments
More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays. This is not a walk-in service – please speak to a receptionist to book your appointment.

Advanced Nurse Practitioner

An Advanced Nurse Practitioner is a highly skilled nurse who has undergone training and education usually at degree or master level. Our Advanced Nurse Practitioner is Lisa Kitson. Lisa can:

• Undertake assessment and clinical management of patients with health problems or illness
• Take a health history
• Perform clinical examinations
• Diagnose and treat many illnesses and conditions
• Arrange blood tests, xrays and referral to hospital doctors
• Give advice and guidance on other health related issues.

If she is unable to help you she will arrange for one of our doctors to see you. Her clinical interests include respiratory disease, dermatology and sexual health. Lisa has a keen interest in teaching and has done a lot of work over the past year improving services for patients with respiratory disease. She holds clinics for patients with asthma, COPD and hypertension and is available for telephone advice.

Appointments to see Lisa can be made online and at reception in the usual ways.

Home visits
We prefer to see patients in the surgery whenever possible, as we then have all the facilities available. However, where a patient cannot attend the surgery for medical reasons we will see them at home. If you are too ill to come to the surgery, please phone between 8.30 and 10.30 am if possible, as this enables the doctors to plan their rounds. Remember: your doctor can usually see several patients at the surgery in the time that it takes to make a single house call.

Cancelling appointments
If you need to cancel an appointment, please let us known as soon as possible by ringing 01969 622391. You can also cancel any appointment online via your online account.

You can help us!
Please be on time for your appointment by arriving a few minutes beforehand.