Making and managing appointments

Symptoms include abdominal pain, abnormal bleeding, lumps, unwell children under 12, multiple symptoms of concern, possible infections including urinary tract infections, sudden confusion, severe pain, unexplained rapid weight loss.

Urgent medical problems, where possible, should be phoned in before 12 noon each day. We aim to answer your call within 5 minutes however first thing in a morning our phone lines are busy and it could take up to approximately 10 minutes to answer.
A telephone appointment will be arranged with a GP who will call you back to discuss your symptoms and discuss options.

Home visits will be made if they are clinically necessary. Any requests for a home visit should be made before 10.30am.

If you call after 12 noon with something new and potentially urgent the receptionist will discuss options with you.

Please call 01969 622391.

Symptoms include ongoing medical issues, gradual hearing loss, incontinence, medication discussions, menopause, on-going muscular pain.

If your medical problem is a more general, you will be offer either a routine telephone appointment or a face-to-face appointment. Where possible call in the afternoon when the phone lines are not as busy.

You may be offered appointments with Better Access – this is services provides appointments appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays and Sundays.

Please call 01969 622391 or go online using Sytmonline, the Airmid app or the NHS app (see online accounts section).

It may be that our Advanced Nurse Practitioner, a Practice Nurse or a Healthcare Assistant can help you, which may allow you to be seen more quickly. See the Who should I see? table below for more information.

Symptoms include aches and pains, cold sores, cystitis, ear wax, itchy skin, mouth ulcers

Having listened to your symptoms our practice support team may decide that a same day consultation with an NHS community pharmacist will be more appropriate – they will arrange this for you.

The urgent eyecare service provides urgent assessment, treatment or referral for sudden onset eye problems such as flashes, floaters, vision loss or minor eye injuries.

As an alternative to contacting us by phone you may find it more convenient to submit an online consultation.

Request can also include administrative requests also. Answer a few short questions, provide a photo/s (if applicable) and we will get back to you within 2 working days.

These consultations will be reviewed by our practice support team and allocated. Please do not use these options for urgent requests.

We are now providing video consultations with an online GP provider – PushDoctor. This means there will be more availability for patients to access NHS GPs via video appointment, with the option to receive prescriptions, sick notes, and referrals from the comfort of your own home and at a time that suits you.

You will be invited by letter, SMS or email when you are due a medication review and will be advised what appointment(s) are needed. These appointments are not available to book online as the practice support team need to ensure bookings are made at the appropriate time.

Repeat medication requests must be submitted by online using Systmonline, Airmid app or the NHS app, in the post or by hand. To avoid queuing there is a prescriptions box in the entrance hall of the surgery and a box next to the dispensary counter for you to drop off written requests. We need 3 working days’ notice for all repeat medication requests to be certain that we have the item(s) in stock.

You will be able to collect your medication 3 working days after the request was submitted.

An online account enables you to:

• book routine appointments
• book routine telephone appointments
• order your repeat medication
• view future appointments
• cancel appointments
• access your Summary Care Record
• access your medical record
• view your vaccination status (the NHS app gives you access to your Covid Passport).

Systmonline
If you do not have a username and password, contact the practice to register for SystmOnline.

Airmid

• • App Store
  • Apps on Google Play

You can log in with your SystmOnline username and password

NHS App
You register directly for this app. Leyburn Medical Practice code is B82078.

We also have lots of information on self-care – click here

Please go to 111 either online phone 111

Call 999 now if you have any of these:

• signs of a heart attack – pain like a very tight band, heavy weight or squeezing in the centre of your chest
• signs of a stroke – face dropping on one side, can’t hold both arms up, difficulty speaking
• severe difficulty breathing – not being able to get words out, choking or gasping
• heavy bleeding – spraying, pouring or enough to make a puddle
• severe injuries – after a serious accident

Please help our staff and other patients by cancelling unwanted appointments. This allows us to offer the slot to another patient and helps the Practice to run more efficiently.

To cancel your appointment, call 01969 622391 or cancel via the system you booked it with.

You can make an appointment with a GP, the Advanced Nurse Practitioner, a Practice Nurse or a Healthcare Assistant depending on your needs.