Making and managing appointments

Due to the ongoing COVID-19 pandemic we are operating a triage first service for all appointments.

Triage is a way of making sure patients get the quickest possible response to their healthcare needs. It also helps us to better manage the increasing demands for urgent appointments whilst ensuring that we keep our patients and staff safe by minimising COVID-19 infection risks through a reduction in the numbers of people coming to the surgery.

If your medical problem is urgent please contact the surgery, where possible, before 12 noon each day. A telephone triage appointment will be arranged with a GP who will call you back within the hour.

If your medical problem is a more general problem a telephone appointment will be arranged for a GP to contact you. Please advise the receptionist of any times or dates you are not available.

Home visits will be made if they are clinically necessary. Any requests for a home visit should be made before 10.30am.

The doctor may suggest a video consultation to help them diagnose your problem and determine the best course of action, however please be assured that a face to face appointment will be made if a physical examination is needed.

Please call 01969 622391. Our phone lines are very busy in the mornings so if your matter isn’t urgent please call in the afternoon.

It may be that our Advanced Nurse Practitioner, a Practice Nurse or a Healthcare Assistant can help you, which may allow you to be seen more quickly. See the Who should I see? table below for more information.

As an alternative to contacting us by phone, you may find it more convenient to submit an online consultation by selecting the option below.

More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays and Sundays. This is not a walk-in service – please speak to a receptionist to book your appointment.

You can make and manage appointments via an online account. An online account enables you to:

• book routine appointments with doctors and Advanced Nurse Practitioner
• book routine telephone appointments with doctors and Advanced Nurse Practitioner
• book blood appointments with our phlebotomists
• order your repeat medication
• view future appointments
• cancel appointments
• access your Summary Care Record
• access your medical record

If you already have an online account simply click on the logo above to access your account.

To register for an online account please contact reception on 01969 622391 or call in.

You don’t always need to come into the practice to get our medical expertise. Why not save time and try our new online service.

Patients can now consult online with a GP at our practice as part of a new service which could save you time and a journey. Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential.

Simply input your symptoms online and we will call you back the same day with general advice or signposting, a telephone consultation or, if necessary, we will get you booked in for an appointment that day.

You can also use the system to submit administrative queries if you have a question relating to test results, letters, medical reports or have a general enquiry.

The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.

This service is only for patients registered with Leyburn Medical Practice.

Please log on as a guest user or register an account. Please note you cannot log on using you SystmOnline account details.

Use our online consultation service by clicking here.

Please help our staff and other patients by cancelling unwanted appointments. This allows us to offer the slot to another patient and helps the Practice to run more efficiently.

To cancel your appointment call 01969 622391.